Terms and Conditions of Trading

Services and Goods

Bridge Veterinary Surgery provides goods and services for a fee, which is subject to VAT. Goods may consist of medication, healthcare products, food, toys, and other items to contribute to your pet’s care. Our services include professional opinions, diagnostic tests, various certifications, surgical and medical care. Private prescriptions can be supplied for a fee, and assuming we have seen the animal sufficiently to meet our legal requirements for dispensing.

 

Charges and Payments

Our Veterinary Team may charge a professional fee after a client has sought their opinion, or requested treatment. By reading and signing a consent form, you as the owner are giving your informed authorisation for the procedures, and taking responsibility for paying their concurrent cost. Consent forms may only be signed by persons aged 18 or over. Any clinical notes / reports / images or other documentation generated as the result of examinations or procedures remains the property of Bridge Vet Ltd, although we are happy to provide these to owners, and other veterinary practices and paraprofessionals (with the owner’s consent).  

Payments are expected at the time of provision of goods and services. We accept Cash, and all major credit and debit cards (including American Express). We regret we cannot accept cheques. If you are unable to settle your account at the time of supply, you must discuss the matter as soon as possible with a member of our staff.

 

Settlement Terms

Outstanding Invoices are mailed at the end of each month. We may add an additional administration fee at our discretion, to cover the extra costs incurred in doing so. If invoices remain unpaid, you will be notified and referred to our external Debt Collection service. This may incur further costs for which you become liable.

 

Client Confidentiality

All client / patient information is held in line with the legal requirements of the Data Protection Act. It shall not be disclosed without a confirmed request from the client, with the following exceptions:

·         By submitting a signed Insurance form, you are authorising us to share your pet’s medical history with the insurance company. 

·         Where another Veterinary practice requests animal history in order to continue their care (if there has been no change of ownership).

·         When demanded by an Official as part of a legal process.

 

Comments and Complaints

We strive for client satisfaction and happy, healthy pets. However, if you ever feel you need to comment on a situation or raise a complaint, please contact us in writing. These should be addressed to the Practice Manager, Bridge Veterinary Surgery, 133 Worston Road, Highbridge, Somerset, TA9 3JX. Alternatively, they can be emailed to us via our contact page. We aim to investigate any complaints promptly and a member of the management team will be in touch with you within 7 days of receipt.